We got a new keyboard for our laptop thinking we could install it ourselves, but of course we couldn’t. So we walked in to DeviceDocs and I believe it was Justin who helped us.. He was very knowledgeable and quickly put it on for us. Our laptop is old, and he was checking things on the ram(?) and told us how a new hard would speed things up. He held up a hard drive and said ours was probably like it. A young man who was behind the counter working on a device came over with the new type of hard drive and Justin showed it to us. Nice teamwork! No pressure–just showing us! Justin did not charge us for installing the keyboard and of course if we got a new hard drive, that’s where we would go! We will certainly recommend Device Docs to our family and friends!